Privacy Policy

1. Introduction

Healthplan Pharma (India) Pvt. Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through our website.

2. Scope

This Policy applies to all users accessing our website and services related to the purchase of pharmaceutical products.

3. Information We Collect

a. Personal Information

• Name
• Phone number
• Email address
• Shipping and billing address
• Date of birth (if required for compliance)

b. Health & Prescription Data (Sensitive)

• Uploaded prescriptions
• Doctor details
• Medical condition (if voluntarily provided)

c. Technical Information

• IP address
• Device information
• Browser type
• Cookies and usage data

4. Legal Basis for Processing (GDPR Principles)

We process your data based on:

• Consent (e.g., account creation, prescription upload)
• Contractual necessity (order processing & delivery)
• Legal obligations (pharma regulations)
• Legitimate interests (improving services, fraud prevention)

5. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Verify prescriptions and ensure regulatory compliance
• Communicate order updates and support
• Improve our website and services
• Prevent fraud and misuse
• Comply with legal and regulatory requirements

6. Sharing of Information

We may share your data with:

• Licensed pharmacies / distributors (for order fulfillment)
• Logistics partners (for delivery)
• Payment gateways (for processing payments)
• Regulatory authorities (if legally required)

We do not sell your personal data to third parties.

7. Data Retention

• Personal data is retained only as long as necessary for business and legal purposes
• Prescription records may be retained as per regulatory requirements

8. Data Security

We implement appropriate security measures including:

• Encryption of sensitive data
• Secure servers and restricted access
• Regular monitoring and security audits

However, no system is completely secure, and users share information at their own risk.

9. Cookies Policy

We use cookies to:

• Improve website performance
• Understand user behavior
• Provide a better user experience

Users can control cookie settings via their browser.

10. User Rights (GDPR-Aligned)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Restrict or object to processing

Requests can be made via contact details below.

11. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Compliance with Indian Laws

We comply with:

• Information Technology Act, 2000
• SPDI Rules (Sensitive Personal Data or Information Rules), 2011
• Applicable pharmaceutical and e-commerce regulations

15. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with revised dates.

16. Grievance Officer / Contact Information

17. Consent

By using this website, you consent to the collection and use of your information as described in this Privacy Policy.