Terms & Conditions

1. Introduction

Welcome to Healthplan Pharma (India) Pvt. Ltd. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this platform.

2. Eligibility

• You must be at least 18 years of age to use this website.
• You agree to provide accurate, complete, and current information during registration and ordering.

3. Medical Disclaimer

• The information provided on this website is for informational purposes only and is not intended to replace professional medical advice.
• Users are strongly advised to consult a registered medical practitioner before purchasing or consuming any medicine.
• Healthplan Pharma does not promote self-medication.

4. Prescription Policy

• Certain medicines (including psychiatric and psychotropic drugs) require a valid prescription from a registered medical practitioner.
• Users must upload a clear and valid prescription while placing the order.
• The Company reserves the right to:
• Verify prescriptions
• Reject or cancel orders with invalid or suspicious prescriptions
• Contact the prescribing doctor for validation

5. Order Acceptance & Cancellation

• All orders are subject to acceptance by the Company.
• The Company reserves the right to cancel any order due to:
• Invalid prescription
• Product unavailability
• Pricing or technical errors
• Regulatory restrictions

6. Pricing & Payment

• All prices are listed in INR and may change without prior notice.
• Payments can be made through approved payment methods available on the platform.
• Applicable taxes and charges will be displayed at checkout.

7. Delivery & Shipping

• The Company will make reasonable efforts to deliver products within the estimated timeline.
• Delays due to logistics, weather, or unforeseen circumstances may occur.
• Delivery will be made only to a valid address provided by the user.

8. Return & Refund Policy

Medicines are generally non-returnable due to safety and regulatory reasons.

Returns/refunds are accepted only in cases of:

• Damaged products
• Incorrect product delivered

Users must report such issues within the specified timeframe.

9. User Responsibilities

You agree not to:

• Upload fake or invalid prescriptions
• Provide false or misleading information
• Misuse the platform for unlawful purposes

10. Account Security

• You are responsible for maintaining the confidentiality of your account credentials.
• The Company shall not be liable for any unauthorized use of your account.

11. Product Information Disclaimer

• Product descriptions and information are provided for reference purposes only.
• The Company does not guarantee completeness or accuracy.

12. Compliance with Laws

The Company operates in compliance with:

• Drugs & Cosmetics Act, 1940
• Pharmacy Act, 1948
• Applicable e-commerce and IT laws

13. Limitation of Liability

• Misuse of medicines
• Adverse effects due to self-medication
• Delays beyond its control
• Incorrect interpretation of product information

14. Intellectual Property

• All content on this website is the property of Healthplan Pharma (India) Pvt. Ltd.
• Unauthorized use, reproduction, or distribution is prohibited.

15. Privacy Policy

User data is collected and processed as per the Privacy Policy available on the website.

16. Restricted Products (Psychiatric Medicines)

• Sale of psychotropic medicines will be strictly regulated.
• The Company reserves the right to:
• Limit quantity per order
• Request additional verification
• Reject suspicious or non-compliant orders
• Company does not indulge in the sale of narcotics drugs.

17. Force Majeure

The Company shall not be held liable for failure or delay due to events beyond its control, including natural disasters, strikes, or government restrictions.

18. Governing Law & Jurisdiction

• These Terms shall be governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

19. Grievance Redressal

20. Modifications to Terms

• The Company reserves the right to modify these Terms at any time.
• Continued use of the website implies acceptance of updated Terms.